Frequently Asked Questions

Everything you need to know about your tech experience.

What is the standard shipping timeframe for new orders?

We offer expedited shipping on all orders. Standard delivery typically takes 3-5 business days, while express options are available at checkout for 1-2 day delivery.

Do your electronics come with a manufacturer warranty?

Yes, all SimplyTek products are backed by a comprehensive 12-month limited warranty covering any hardware defects or malfunctions.

What is your return policy for opened items?

We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return it in its original packaging for a full refund, even if it has been opened.

Are your products compatible with both iOS and Android?

Most of our smart devices and peripherals are designed for universal compatibility. Please check the 'Specifications' tab on individual product pages for software requirements.

How can I track my package once it has shipped?

Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to our real-time tracking portal.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Affirm.